Senior Care Resources and Information in Charlotte, NC

Evaluating a Home Care Professional’s Performance

You want the best for your family. We all look out for the safety and well-being of our children, siblings, spouse, aging parent, and many others. When somebody needs home care support, we may be reluctant to look into this option because we have various preconceived notions about it.

When you finally realize that home care is the best option, what’s next?

Home Care for Seniors in Rockwell NC: Evaluating Performance

Home Care for Seniors in Rockwell NC: Evaluating Performance

The best thing is to book through an agency. An agency will likely have far more qualified and experienced caregivers than trying to find an independent one. Their caregivers will also likely go through some level of training and have a good support system behind them.

Some people want to keep close tabs on the work being done.

There’s no problem with that. The problem lies in trying to evaluate a home care provider’s performance on just a few minutes of a random stop in visit with their aging or disabled loved one at the end of the day, in the middle of the shift, or at some other time.

Often, a home care aide is providing physical support for a wide range of tasks. They may be helping to do the laundry and do some light housekeeping. They may be assisting the senior getting out of bed and into and out of the shower. They might be preparing meals, running to the store to do some shopping, and the list is almost endless.

When seeing what the home care aide is doing at any given time, it may seem as though that’s what they are always doing. If they are playing a game with the senior, talking to him or her in an encouraging manner, it may feel as though all they do the entire time is just play games, even though that’s not the truth.

Sometimes, families find the home care aides sitting down on the couch talking on their phone and get upset. If they are hired to work with an elderly or disabled client for eight hours a day, it can be a grueling schedule. It’s important to sit down and discuss the situation with the senior, get his or her input, if possible, and evaluate performance over time.

More often than not, the longer a home care aide supports an elderly or disabled client, the more likely they develop a routine together and a symbiotic relationship that provides the best care and support possible. If something doesn’t seem right, address it. Don’t make assumptions, but rather talk about it or raise your concerns with the senior or somebody else at the agency.

If you or an aging loved one are considering home care for a senior in Rockwell, NC, contact the caring professionals at TenderHearted Home Care today. Call us at 704-612-4132

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Renee Gray

Founder, Owner, President at TenderHearted Home Care
As Founder, Owner & President of TenderHearted Home Care, I have always had a heart for helping others. I started with babysitting while a teenager, assisting the mentally disabled in a work environment for 10 years, homeschooling my two sons, serving others for 9 years while employed through the local hospital and since 2011 have been focused on helping seniors to maintain their independence in the comfort of their own home. I am a Certified Senior Care Manager (CSCM) as designated by the Association of Care Services At Home (

I have enjoyed volunteering my time as the President of the Rowan County Home School Association, assisting with the Parkinson’s Support Group, Walk to End Alzheimer’s, Pregnancy Support Center, MOPS International, Capstone Recovery Center, Kairos Outside, Celebrate Recovery, various church committees and going on a mission trip to Moldova. I am a member of the Rowan County Council on Aging, Meals on Wheels board member, REACH of Rowan County, HIPSS of Davidson County, Second Tuesday Business Group and several Christian Business Life Groups.

I am passionate about serving others and providing the most compassionate care possible, as I would want for my own family. I love relaxing with my husband, Peter, and my two dogs, Yoyo and Terra Cotta.

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